Delivery Policy

1.1 Cakes, cookies, gift hampers, and packed food products are available for delivery across India, subject to delivery serviceability at the customer's location.

1.2 Pre-order fresh food products, including cutlets, rolls, and other fresh snacks, are currently available for delivery within Bangalore, Karnataka only.

1.3 Delivery availability is determined based on the delivery address and pincode provided by the customer at the time of placing the order.

2.1 Orders are generally processed and dispatched within 24–48 hours after successful order confirmation and receipt of payment.

2.2 Orders placed before 1:00 PM may be eligible for same-day dispatch, subject to product availability, order confirmation, preparation requirements, and operational conditions.

2.3 Certain products, including fresh and pre-order food items, may require additional preparation time. The applicable preparation or dispatch timeline may be communicated at the time of order confirmation.

2.4 During festive periods, holidays, promotional events, or periods of high order volumes, processing and delivery timelines may be extended.

3.1 Delivery charges are applicable to all orders.

3.2 The applicable delivery charge will be calculated at checkout based on factors including the delivery pincode, product type, package weight or dimensions, and applicable charges levied by the third-party delivery partner.

3.3 Additional delivery charges may apply to remote, extended, or special-service locations, subject to the availability and applicable terms of the delivery partner.

4.1 GraceMor Foods LLP uses independent third-party courier and logistics partners for the delivery of orders.

4.2 Delivery timelines may vary depending on the delivery partner's operational network, route availability, weather conditions, traffic, local restrictions, public holidays, and other circumstances beyond our reasonable control.

4.3 Once an order has been handed over to the delivery partner, GraceMor will make reasonable efforts to assist customers with delivery-related queries and coordinate with the delivery partner where required.

5.1 Customers will receive an order confirmation after successful placement of the order.

5.2 Once the order is dispatched, tracking information will be provided where tracking is available through the applicable delivery partner.

5.3 Customers are requested to provide accurate and complete delivery details, including the recipient's name, contact number, address, and pincode, to avoid delivery delays.

6.1 GraceMor Foods LLP will make reasonable efforts to dispatch and deliver orders within the estimated timelines. However, delivery timelines are estimates and are not guaranteed.

6.2 Delays may occur due to circumstances beyond our reasonable control, including but not limited to adverse weather conditions, traffic disruptions, natural events, public holidays, courier service disruptions, incorrect or incomplete delivery information, or other logistical constraints.

6.3 Where we become aware of a significant delay affecting an order, we will make reasonable efforts to inform the customer.

7.1 Customers are responsible for ensuring that the recipient or an authorized person is available at the provided delivery address to receive the order.

7.2 If delivery cannot be completed due to the recipient being unavailable, an incorrect address, incorrect contact details, refusal to accept the order, or other circumstances attributable to the customer, additional delivery or re-delivery charges may apply.

7.3 For fresh or perishable food products, delivery-related issues should be reported to GraceMor as soon as reasonably possible after the attempted delivery.

For any questions or concerns regarding delivery, customers may contact GraceMor Foods through the contact details provided on our website.